Do they know the real value of your customers? Do they know how much effort, time and
were invested to
enable these customers to
transact with your business?
they know how to create a pleasant, welcoming atmosphere that
will encourage customers to
spend to their full
potential and to come back for more?
much money is left on the table, unspent, because of indifferent, uncaring
customers leave a business transaction
with unspent money in their pockets.
Does your staff know the important role they need to play during the buying process
and how to
effectively and professionally?
The majority of
businesses are struggling to keep their heads above water or can
do much better. Small ones are
suffering the most with almost no growth in sales.
Times are tough and no business can
afford to lose a single customer. Surprisingly though, one find
that mediocre service is still the order of the day. Businesses
delivering mediocre service will lose between 10 and
20% of their precious customers every year and thousands of rands will need to be spent on advertising to make up for this