Workshop duration time:
workshops: 09h00 -
16h00 (opening at 8h30)
OPEN (PUBLIC) WORKSHOPS
R 500.00 all inclusive (No VAT
IN-HOUSE TRAINING WORKSHOPS
Click here for
For areas outside
the Cape Peninsula
Training Workshops are
available for clients outside the Cape Peninsula
including all nine provinces of
IMMEDIATE Return On
Hidden Customer Potential
customers have a lot more potential than what we
realise. With mediocre service the order of the day,
any increase in service levels will be noticed with
almost immediate positive results. Our customers
have a lot more buying potential if we can win their
trust and loyalty. Loyal customers are known for
their resistance to support competitors, for buying
more and also buying more often. Loyal customers
have no problem in recommending your company to
friends and family, making it possible for us to
benefit from their loyalty even if we don't do
business with them personally.
importance of training
earn our customer's loyalty we need to show them
that we genuinely care about them and that we
appreciate their business. It is therefore important
that personnel should know how their positive or
negative attitudes can affect customers. Research
showed that 68% of customers who are not doing
business with a particular company anymore are doing
it because of a negative attitude experience. There
was nothing wrong with the price, product or
premises but doing business with these companies was
not an emotionally pleasant experience.
personnel should know what the things are that are
important to customers. A friendly welcome, prompt
service, clean premises, a pleasant ambiance and
shopping environment, etc. etc. They should also
continuously be on the lookout for ways to exceed
customer's expectations (even better: to surprise
them with their excellent service!). In other
words, give them something to talk about later on. It is also vital for
personnel to know what the things are that turns
customers off and to avoid these things at all cost.
Personnel should also be aware of the positive
financial implications for the business when
delivering quality customer care and ultimately the
positive financial implications it will have for
them as employees.
change attitudes and to improve levels of customer
care - that is what training can do for you!
Return On Investment
feedback we get from clients are that they see
immediate positive results in the performance of
their employees and the way customer's are treated.
What is also encouraging is the positive feedback we
receive from staff after the training of how they
can see how the training would be of benefit to them
and their companies in future.
date, less than 5% of delegates indicated that they
have received any form of training in customer care
during their active employment years. This includes
delegates who have been serving customers, face to
face, on a daily basis for 15 years and longer! You
may have employees in your employment who fit this
picture and who may be yearning for training in how
to deliver quality customer care.
Your staff will surely benefit from our training,
your customers will definitely love it and your
bottom line WILL show it - GUARANTEED!
No more holding people hostage through 30-second
No more over-the-top marketing hype.
No more ignorant customers
No more local monopolies.
No more search costs.
No more 'Get in your car and come to us'.
you've been paying attention and you're in business,
you're sweating by now. If you're not, you should
how are you going to survive in the new economy?
Well, ultimately in the same way that you survive in
the old - through relentless innovation,
unparalleled service, and an attitude of genuine
But you'll have to deliver it in new
You're going to have to offer products and services
with real performance advantages, and we'll demand
flawless service. We'll have to be given information
that we need to make the best possible buying
decision in a form that is usable, entertaining and
your Customer! - Peter Cheales
IN-HOUSE TRAINING WORKSHOPS
of our clients have used this Customer Care Training
Workshop as a team-building and morale-boosting
event for their staff - to great success! You can do
the same for your organisation, business or
following rates are applicable for week days as well
rate for an In-House Training Event is R
4,000 for 1 - 10 delegates (each additional
delegate is charged at R 250.) No VAT applicable.
What is included:
Notes (electronic), Certificates and equipment (projectors, flip
charts and screens (if required).
What is excluded:
Catering (drinks and lunch), travelling and
accommodation costs for areas outside the Cape
Give us a
call today to book your Event and let your
business reap the rewards - GUARANTEED!
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STUDENTS AND JOB-SEEKERS
We are offering a
really special rate to all Students and Job-Seekers
to make it as easy as possible for you to attend our
Public Workshops because we know how much the knowledge
gained will mean to your future
careers. Also, to have a VPAGES Customer Care
Training Certificate form part of your résumé will
certainly draw some special attention to your
job application and bound to impress any interviewer favourably.
Can You Start Tomorrow?
(Please note that there will only be a limited
amount of seats available at Workshops
Students and Job-Seekers. Please register early and
The real price tag
in all businesses is the
cost of losing a customer.
commitment to the customer's definition of service
you anything, relative to the increase in revenues
Fabled Service -
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